Courses under Global BFSI Learning are non-refundable in nature. However, a refund may be admissible under special circumstances, provided the refund claim is raised within 7 working days of the purchase.

Special circumstances include -

• In case course access is not provided.
• In case, a duplicate payment has been made by the customer. In such a case, the refund will be processed via the same payment channel as the original method of payment.
• If there is any issue regarding the video quality renders the course non-functional.
• In case of cancellation of any events.

Reasons for denied refund claims -

Notwithstanding any of the above, Global BFSI Learning reserves the right, in its sole discretion, to limit or deny refund requests in the following cases.

• If a significant portion of the course has been consumed or any part of the content has been downloaded by a student before the refund is requested.
• If multiple refunds have been requested by a student for the same course.
• If any course is purchased through a third-party vendor, unfortunately, we cannot process the refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund. You may request the claim to the third-party vendor directly, as per their applicable policy.
• If there is reason to believe that the refund request is not bona fide or if any abuse of the services is being made.
• If the facility for a timed event like a live course or webinar was provided and the student did not take the course or webinar due to his reasons, and the event has already taken place, we will not be liable to process the refund.

Refund processing Period

Any refund claim will usually be processed after a period of around 10 working days after the refund request has been approved by Global BFSI Learning.

CONTACT DETAILS:

Global BFSI Learning

153, First Floor, Bavisha Urban Homes, Sarjapura, Bangalore – 562125 Karnataka, India email:globalbfsilearning@gmail.com Phone: +91-9663384594 website: www.globalbfsilearning.com